Cancellation Policy

Cancellation & No-Show Policy At SG Personal Training, I value your time and commitment to your fitness goals. To ensure that I can provide the best possible service to all clients, the following policy applies to all scheduled sessions: 1. 24-Hour Notice Requirement If you need to cancel or reschedule your session, you must provide at least 24 hours' notice prior to your appointment time. 2. Late Cancellations & Non-Refund Policy Late Cancellations: Any session cancelled with less than 24 hours' notice will be charged in full. No-Shows: If you do not show up for a scheduled session without notice, the session will be forfeited and is non-refundable. Pre-paid Packages: For clients using pre-paid packages, one session will be deducted from your remaining balance for any late cancellation or no-show. 3. Late Arrivals Sessions will begin and end at the scheduled time. If you arrive late, your session will still end at the original scheduled time to avoid impacting the next client. No refunds or partial credits will be given for time lost due to late arrival. 4. Trainer Cancellations In the unlikely event that I (the trainer) need to cancel our session with less than 24 hours' notice, your session will be rescheduled at your earliest convenience, and you will receive one complimentary session added to your account as a thank you for your flexibility. Why this policy exists: Personal training is a time-based service. When a session is cancelled at the last minute, it prevents other clients from booking that time slot and impacts the trainer's schedule and livelihood. Thank you for your understanding and support.

Contact Details

• Backwell, Bristol, UK

  07833136743

  sarah@sgpersonaltraining.uk