Refund & Cancellation Policy

General Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

• Eligibility for Refunds: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

• Timeframe: You have 30 days from the date of purchase to request a refund.

• Non-Refundable Items: Certain items are ineligible for refunds, such as [e.g., digital downloads, gift cards, or personalized items].

• Process: To initiate a return, please contact us at sales@gould-group.co.uk Once we receive and inspect your item, we will notify you of the approval or rejection of your refund.

• Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.